Last updated: 3 October 2026
These Terms & Conditions apply to Silver Birch Videos wedding, celebration, business, property, construction, event and drone services. Your accepted quotation, signed agreement and project statement of work also form part of the contract.
All prices are quoted in GBP. The normal booking fee is 30%. Consumer event balances are normally due 30 days before filming; business invoices are normally due within 14 days. Your quotation or invoice takes priority where it states a different schedule.
A booking is secured when the client accepts the quotation or statement of work and pays the stated booking fee, normally 30% of the agreed price.
The booking fee is deducted from the total price and compensates for reserved production time and reasonable preparation already undertaken. Until it is received, dates remain available to other clients.
Consumer event balances are normally due 30 days before filming. Business invoices are normally payable within 14 days of invoice or before release of final high-resolution deliverables, whichever comes first, unless agreed otherwise.
Cancellation charges reflect reserved production time, preparation already completed and losses that cannot reasonably be avoided. They do not remove any statutory consumer rights.
Where a consumer books online, by telephone or away from business premises, any applicable statutory cancellation period will be honoured. If the client expressly asks work to begin during that period, payment may be due for services reasonably supplied before cancellation.
Coverage is determined by the selected collection/package as confirmed in the booking confirmation or invoice.
For weddings and celebrations, coverage follows the agreed event schedule. For commercial work, the signed statement of work defines the objective, locations, filming hours, contributors, deliverables, formats, usage and exclusions.
Every reasonable effort will be made to capture key moments. However, exact coverage cannot be guaranteed due to the unpredictable nature of live events, venue rules, guest behaviour, lighting conditions, weather, timing changes or restrictions imposed by officials or venue staff.
Audio quality is dependent on venue conditions and cooperation from officiants, speakers, DJs and guests. While every reasonable effort will be made to capture clear audio, responsibility cannot be accepted for poor audio resulting from venue restrictions, interference, refusal to wear microphones or unsuitable sound systems.
The client acknowledges the Silver Birch Videos cinematic style. Commercial work will also follow the agreed brand, audience and campaign objective.
Creative decisions including filming angles, lighting choices, music choice, editing style, colour grading, pacing, transitions, shot selection and final presentation remain at the sole discretion of Silver Birch Videos.
Raw unedited footage is not included and will not be supplied unless expressly included in the selected collection or agreed separately in writing.
For the purposes of this agreement, a “collection” refers to the specific package of coverage hours and deliverables selected by the client and confirmed within the booking confirmation or invoice.
Silver Birch Videos offers packages and bespoke wedding, celebration, commercial, property, construction, event and drone production.
Outdoor drone footage will only be captured where weather, airspace, permissions, privacy and safe operating conditions allow. The pilot retains final operational authority and may adapt or stop a flight.
In the unlikely event that Silver Birch Videos is unable to attend due to illness, injury, emergency or circumstances beyond reasonable control, every reasonable effort will be made to source a suitable replacement videographer.
If a suitable replacement cannot be secured, liability is limited to a full refund of all monies paid by the client.
No liability shall attach for failure to perform services due to events beyond reasonable control, including but not limited to extreme weather, government restrictions, venue limitations, travel disruption, illness, accidents, equipment theft, civil emergencies, natural disasters or other unforeseen circumstances.
Public Liability insurance is held. Professional care is taken during filming, editing, storage and delivery.
Subject to liabilities that cannot lawfully be excluded or limited, liability for total equipment failure, loss, theft, corruption of footage, memory card failure or another technical issue is limited to the total amount paid by the client for the affected service.
Silver Birch Videos is not responsible for restrictions imposed by venues, officials, weather, guests or third parties that limit what can be filmed.
Full copyright of all filmed material is retained by Silver Birch Videos.
Consumer clients receive a non-exclusive licence to use their delivered films for private viewing, family sharing and personal social-media accounts.
Business clients receive the commercial usage licence stated in the accepted quotation or statement of work after all sums due have been paid. Unless expressly included, this does not cover paid advertising, broadcast, resale, sublicensing, stock-library use or transfer to another brand.
Raw footage, editable project files and source assets are not included unless expressly listed as deliverables. The client may not sell, sublicense, materially alter or re-edit delivered work outside the agreed licence without written permission.
Silver Birch Videos will only use identifiable client work in its portfolio, website, social media, showreel or advertising where permission has been granted in the relevant agreement, media-consent record or later written approval.
The website quotation wizard provides an indicative return-travel estimate from our configured starting postcode, visiting filming locations in the order entered and returning to the starting point. For each journey leg, it uses the maximum mileage and maximum driving time separately from the routes suggested by Google. These maximums may come from different routes, so the figures are a conservative pricing estimate rather than a single recommended itinerary. Google may provide only one route and does not cover every possible detour. The estimate uses time-independent routing, not live traffic or a guarantee of event-day driving time.
Included mileage and driving-time allowances apply once to the complete return journey, not separately to each leg. Mileage and driving time are charged separately above their respective allowances. The displayed distance and time are rounded for readability; charges use the more precise calculation values and are rounded to the nearest penny.
If a location or any journey leg cannot be verified, travel is excluded from the displayed subtotal and requires manual review. Long-distance journeys, accommodation and additional expenses also require review. All travel costs will be confirmed in the final quotation before booking.
The quotation will identify any included travel allowance. Unless a quotation states otherwise, up to 50 return miles are included and additional mileage is charged at £0.75 per mile.
Commercial projects are governed by the accepted quotation, these terms and the project statement of work. If they conflict, the most recently signed document takes priority for that specific project.
Final edited films will normally be delivered through the private client portal or a secure online download link, unless another delivery method is agreed.
Every effort will be made to deliver completed films within the estimated delivery period discussed at booking. Delivery times may vary depending on seasonal workload, project complexity, music licensing, client requests and the length of the event.
Short teaser films may be delivered separately and do not affect the estimated delivery time of the main film.
Any delivery times provided are estimates unless specifically agreed in writing.
Client information is processed in accordance with UK GDPR and is used only for enquiries, bookings, service delivery, communication, invoicing and legal record keeping.
Personal information will not be sold to third parties. Selected third-party services may be used where necessary for delivery, such as secure file transfer, payment processing, email communication or website hosting.
Clients may request access to, correction of, or deletion of their personal data where applicable by contacting Silver Birch Videos in writing.
The portal may record document acceptance evidence, questionnaire submissions, media views, downloads, favourites, public-sharing choices and security activity. Further details are provided in the Privacy Policy.
These Terms & Conditions, the accepted quotation or statement of work, and any signed project document form the agreement between the parties.
Nothing in these terms excludes or limits liability or statutory rights where doing so would be unlawful.