Frequently Asked Questions

Booking is easy! You can start by sending an enquiry through the consultation form. I will confirm availability, discuss your event, answer any questions, and help you choose the most suitable package.

1. Send an enquiry through the website
2. I confirm availability for your event date
3. I discuss your plans, venue, schedule and film requirements
4. Your package and booking details are confirmed in writing
5. The requested booking fee, normally 30%, secures the date

Your date is not secured until the booking fee has been received and the booking has been confirmed in writing.

Cancellation charges reflect reserved production time, work already completed and losses that cannot reasonably be avoided. They do not remove your statutory rights.

• For a consumer event cancelled more than 30 days before filming, payments beyond a reasonable booking fee and completed work will normally be refunded.
• For a late cancellation, the remaining balance may become payable where stated in the agreement, less costs reasonably saved or work that can reasonably be rebooked.
• Date changes are subject to my availability and must be agreed in writing.
• If I am unavailable for a requested new date, the booking will be treated as a cancellation.

Please refer to the Terms & Conditions page for the full policy.

Yes. I am based in South Yorkshire and can travel for weddings, celebrations and corporate events across Yorkshire, the UK and selected destination bookings by agreement.

Travel policy:

• Local: Unless your quotation says otherwise, up to 50 return miles are included
• Regional: Additional mileage is normally £0.75 per mile. Significant travel time may be charged at £30.00 per hour where quoted
• Destination bookings: Available by agreement. Travel, accommodation and related costs are quoted separately and confirmed in writing before booking.
• International bookings: Considered on a case-by-case basis with advance notice, agreed travel arrangements and written confirmation.

Travel details will be discussed and confirmed in writing before booking.

Locations requiring overnight accommodation may incur additional costs, which will be discussed and agreed in advance.

Pricing depends on the service, coverage time and deliverables selected:

• Wedding Videography: packages shown on the wedding videography page
• Birthdays & Family Celebrations: packages from £695 to £1,295
• Business & Commercial Video: packages from £995 to £1,695
• Drone Services: available as an add-on or separate service where safe and permitted

All prices are quoted in GBP/British Pounds. Any applicable UK tax position will be shown clearly before booking and on the invoice.

Payment timing depends on the booking. Consumer events normally use a booking fee and pre-event balance. Business projects normally use an invoice due within 14 days, unless the quotation sets milestones or another schedule. Monthly instalments are not a standard option, but any agreed schedule will be confirmed in writing.

• Booking fee: normally 30% to secure a consumer event date
• Final balance: normally due 30 days before a consumer event
• Late payment: failure to pay by the due date may result in cancellation of services

This keeps the booking process clear and consistent with the Terms & Conditions.

I believe in transparent pricing. Any additional fees are discussed before booking or agreed in writing if something changes after booking. They may include:

• Additional mileage beyond the quoted allowance (£0.75/mile) and, where quoted, travel time at £30.00/hour
• Extra coverage beyond the agreed package hours (£250/hour)
• Rush editing service (50% surcharge)
• Additional locations requiring vehicle travel
• Special equipment rentals (if required)
• Special requirements agreed in writing before the event
• Venue charges, permissions or access fees required by the venue

I do not add hidden fees. Anything outside the selected package will be discussed and confirmed in writing.

I create practical promotional films for trades and construction, property and real estate, social-media campaigns, interviews, corporate events, venues and hospitality businesses. Drone footage can be included where safe, lawful and useful.

Published package prices are starting points. The quotation confirms filming time, locations, deliverables, formats, usage rights, travel and any third-party costs. Unless stated otherwise, 2 reasonable revision rounds are included in commercial work.

Before the event, I will ask for the details needed to plan the filming properly. This may include:

• Venue name and address
• Event date and start time
• Approximate schedule of the day
• Key moments you want captured
• Contact details for the venue or organiser where relevant
• Any restrictions around filming, audio or drone use

The more accurate the schedule is, the easier it is to plan coverage around the important moments.

Coverage time depends on the package selected and the type of event:

• Birthday & family celebrations: usually 3-8 hours depending on package
• Wedding videography: usually 6-10 hours depending on package and schedule
• Corporate parties & events: usually up to 4 or 6 hours depending on the package, with additional coverage available by the hour
• Drone-only filming: usually 1-3 hours depending on location, permissions and weather
• Engagement films: available only where agreed as an add-on or separate booking

Exact coverage time is confirmed in your selected package or written booking confirmation.

For weddings and live events, my approach is mostly natural and unobtrusive. I focus on capturing real moments as they happen rather than turning the day into a staged production.

If a short couple moment, family moment, engagement-style clip or planned shot is requested, I can offer simple guidance so it looks natural on camera. Otherwise, guests should simply enjoy the event.

Typical delivery times are:

• Wedding films: usually 6-12 weeks
• Birthdays & family celebrations: usually 3-6 weeks
• Corporate parties & events: usually 2-4 weeks
• Drone-only edits: usually 1-3 weeks
• Short social media teasers: delivery time agreed at booking where included

Delivery times can vary depending on the season, complexity of the edit and workload at the time of booking.

Rush editing may be available by prior agreement and may incur an additional fee. Final films are delivered through an online download link unless another delivery method is agreed.

Final edited films are usually delivered digitally through a secure online download link. Depending on the package selected, you may also receive shorter social media versions or additional edits listed in your package.

• Online delivery link for downloading and sharing
• Edited films in a suitable high-quality digital format
• Package-specific highlight, feature, teaser or social edits where included

You are responsible for downloading and backing up your films once delivered.

Copyright of all filmed material remains with Silver Birch Videos. Clients receive a personal licence to watch, download and share the final edited films for personal use and social media.

• Final edited films are included according to the selected package.
• Raw unedited footage is not included as standard and is not supplied unless agreed in writing.
• Business or commercial usage must be agreed in writing where relevant.

Your private portal can hold planning questions, documents, status information and media. Private access is normally available for up to 12 months after the event or delivery, unless your agreement says otherwise.

• Documents can be reviewed, approved, signed electronically or returned with requested changes.
• Private client access and public guest sharing have separate visibility and download controls.
• Public galleries normally expire after 30 days unless another date is set, and may use an optional password.
• Clients and invited guests can submit reviews; reviews are moderated before public display.

Online playback depends on the television, browser, Wi-Fi signal and internet speed. For the most reliable viewing, download the permitted file to a computer or phone and play it locally, cast it from that device, or copy it to a compatible USB drive. Keep a separate backup after delivery.

Yes. Drone work is carried out by me, Florin, as the drone operator. I operate in line with UK Civil Aviation Authority (CAA) requirements and only fly where it is safe, legal and permitted.

• UK CAA compliant: drone operations are planned around UK rules and safety requirements
• Safety first: flights are only carried out when conditions and location allow
• Venue permission: the client is responsible for confirming that the venue allows drone use
• Final decision: I reserve the right not to fly if the conditions are unsafe or unsuitable

Drone footage is never guaranteed because it depends on weather, safety, venue permission and legal restrictions.

Drone flights are weather dependent and safety always comes first. Drone filming may not be possible in:

• Strong wind or sudden gusts
• Rain, snow, fog or poor visibility
• Very low or unsuitable light conditions
• Stormy conditions or nearby lightning
• Temperatures outside a safe operating range, usually around -10°C to 40°C depending on equipment and conditions

Drone footage is subject to weather, airspace, venue restrictions and applicable CAA requirements. If an agreed aerial element cannot be delivered, we will use an agreed backup date, equivalent ground-camera coverage or a fair price adjustment where no equivalent can reasonably be supplied.

Drone filming may be possible, but it is not guaranteed. The client is responsible for obtaining any venue permissions required for drone operations.

• The client must confirm that the venue allows drone flights.
• The client is responsible for any venue permissions, waivers or access requirements.
• I will plan safe flight paths and coordinate timing around the wedding or event schedule where drone use is allowed.
• If the venue does not allow drones, or permission is not granted, drone footage cannot be captured.
• Where an agreed aerial element cannot be delivered, the alternatives and any fair adjustment described in the accepted quotation and Terms & Conditions will apply.

I will always make the final safety decision on the day. If it is not safe or appropriate to fly, the drone will stay on the ground.

Potentially, after a site assessment. Indoor drone filming is limited to suitable empty or tightly controlled properties. People and animals must remain outside the controlled flight area, hazards must be disclosed, and a guarded small drone or stabilised ground camera may be substituted if that is safer or produces a better result.