Last updated: August 11, 2026
How we protect and handle your personal information
At Silver Birch Videos, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
This notice explains our processing; it is not a request for blanket consent. Where consent is the appropriate legal basis, we will ask for it separately and you may withdraw it at any time.
Silver Birch Videos ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to:
This website does not currently offer a mobile application. Silver Birch Videos is the data controller for the processing described here.
For the purposes of this Privacy Policy:
Any information relating to an identified or identifiable person, such as a name, email address, phone number, booking details or event information.
Any use of personal data, including collecting, recording, storing, organising, retrieving, using, sharing, deleting or securing that information.
Silver Birch Videos is the controller of the personal data collected through this website and through direct enquiries, bookings and service delivery.
Data Protection Laws: We aim to comply with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
We collect information that is reasonably needed to respond to enquiries, manage bookings, provide videography services and deliver finished films.
How We Collect Data: We collect information directly from you, through website forms and communications, through cookies and analytics where accepted, and from third parties connected with your event where necessary, such as venues or event organisers.
We use the information we collect for the following purposes:
Client films, clips, still frames and testimonials will only be used for portfolio, website, social media or promotional purposes where permission has been given or where this has been clearly agreed as part of the booking terms.
We process your personal data on the following legal bases:
Processing is necessary for the performance of a contract to which you are party or to take steps at your request before entering into a contract (e.g., providing videography services).
We do not use personal data to make solely automated decisions that produce legal or similarly significant effects.
Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests (e.g., website security, fraud prevention).
Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax reporting, legal requests).
You have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications, portfolio display).
Where we rely on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We only share personal information where it is necessary, lawful and relevant to the enquiry, booking, delivery of services or legal obligations.
Some service providers, such as cloud storage, analytics or email providers, may process data outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate safeguards for international data transfers.
Data Processing Agreements: Where required, providers are expected to process personal data securely and only for the agreed purpose. We do not sell personal data.
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Breach Notification: If a personal data breach occurs, we will take appropriate action and notify affected individuals and/or the relevant authority where required by law.
Portal Security: Passwords are stored as one-way hashes. Users must keep login details and private or password-protected gallery links confidential and tell us promptly if access may have been compromised.
We retain personal data only for as long as needed for the purposes it was collected, including service delivery, accounting, legal, insurance and reasonable business requirements.
Data Deletion: When personal data is no longer required, we will delete, anonymise or securely archive it as appropriate.
Depending on your location and applicable data protection laws, you may have the following rights:
How to Exercise Your Rights: To exercise any of these rights, email hello@silverbirchvideos.com. We normally respond within one month, subject to any lawful extension.
Complaints: Please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.
Verification: We may need to verify your identity before processing your request, which may require additional information.
No Fee Usually Required: You will not have to pay a fee to access your personal data or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
We use essential cookies for sessions, security, cart functions, portal access and consent preferences. Optional analytics or marketing technologies are used only where enabled and permitted through the cookie controls.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for website functionality and security | Session |
| Performance Cookies | Collect information about website usage | Provider-defined; only after consent |
| Functionality Cookies | Remember your preferences and settings | Up to 1 year |
| Marketing Cookies | Track effectiveness of marketing campaigns | Provider-defined; only after consent |
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Third-Party Technologies: Cloudflare Turnstile may process technical and security information when a protected form is used. Embedded or linked services may apply their own technologies; optional services are loaded in line with the site's consent controls where required.
Our website may contain links to third-party websites or use services provided by third parties. We are not responsible for the privacy practices of external websites.
We do not control third-party websites. When you leave our website, you should review the privacy policy of the website or service you visit.
Each provider has its own privacy policy explaining how it handles personal data.
The website is intended for adults making enquiries or bookings. We do not knowingly collect personal data directly from children through the website.
Some events may include children as guests or participants. The booking client, organiser and appropriate parents or guardians should identify restrictions before filming.
We may update this Privacy Policy from time to time to reflect changes to the website, services, client portal features, legal requirements or business practices.
We will notify you of material changes by posting the updated Privacy Policy on this page with a new "Last updated" date and, where appropriate, by displaying a notice on the website or contacting affected clients.
Review Frequency: We review this Privacy Policy when significant changes occur and aim to keep it aligned with how the business actually operates.
Historical Versions: Previous versions may be available upon request.
This notice describes how data is handled; you do not need to click an acceptance button. Contact hello@silverbirchvideos.com if you have a question or want to exercise a data-protection right.