Last updated: June 20, 2026
How we protect and handle your personal information
At Silver Birch Videos, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.
Silver Birch Videos ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to:
This website does not currently offer a mobile application. If a client portal or registered user area is added in the future, this policy will apply to the personal data processed through that feature.
For the purposes of this Privacy Policy:
Any information relating to an identified or identifiable person, such as a name, email address, phone number, booking details or event information.
Any use of personal data, including collecting, recording, storing, organising, retrieving, using, sharing, deleting or securing that information.
Silver Birch Videos is the controller of the personal data collected through this website and through direct enquiries, bookings and service delivery.
Data Protection Laws: We aim to comply with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
We collect information that is reasonably needed to respond to enquiries, manage bookings, provide videography services and deliver finished films.
How We Collect Data: We collect information directly from you, through website forms and communications, through cookies and analytics where accepted, and from third parties connected with your event where necessary, such as venues or event organisers.
We use the information we collect for the following purposes:
Client films, clips, still frames and testimonials will only be used for portfolio, website, social media or promotional purposes where permission has been given or where this has been clearly agreed as part of the booking terms.
We process your personal data on the following legal bases:
Processing is necessary for the performance of a contract to which you are party or to take steps at your request before entering into a contract (e.g., providing videography services).
Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests (e.g., website security, fraud prevention).
Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax reporting, legal requests).
You have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications, portfolio display).
Where we rely on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We only share personal information where it is necessary, lawful and relevant to the enquiry, booking, delivery of services or legal obligations.
Some service providers, such as cloud storage, analytics or email providers, may process data outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate safeguards for international data transfers.
Data Processing Agreements: Where required, third-party service providers are expected to handle personal data securely and only for the purposes instructed.
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Breach Notification: If a personal data breach occurs, we will take appropriate action and notify affected individuals and/or the relevant authority where required by law.
Future Client Accounts: If client login or registered user features are added later, users will be responsible for keeping their account credentials secure.
We retain personal data only for as long as needed for the purposes it was collected, including service delivery, accounting, legal, insurance and reasonable business requirements.
Data Deletion: When personal data is no longer required, we will delete, anonymise or securely archive it as appropriate.
Depending on your location and applicable data protection laws, you may have the following rights:
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information in Section 14. We will respond within 30 days (or sooner if required by law).
Verification: We may need to verify your identity before processing your request, which may require additional information.
No Fee Usually Required: You will not have to pay a fee to access your personal data or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for website functionality and security | Session |
| Performance Cookies | Collect information about website usage | 26 months |
| Functionality Cookies | Remember your preferences and settings | 1 year |
| Marketing Cookies | Track effectiveness of marketing campaigns | 1 year |
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Third-Party Cookies: Some content or embedded services on our website are served by third parties. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our website.
Our website may contain links to third-party websites or use services provided by third parties. We are not responsible for the privacy practices of external websites.
We do not control third-party websites. When you leave our website, you should review the privacy policy of the website or service you visit.
Each provider has its own privacy policy explaining how it handles personal data.
The website is intended for adults making enquiries or bookings. We do not knowingly collect personal data directly from children through the website.
Some events, such as christenings, birthdays, family celebrations, school-related functions or weddings, may include children as guests or participants. Where children are filmed as part of an event, consent and responsibility remain with the booking client, parent/guardian, venue, organiser or appropriate responsible adult as applicable.
We may update this Privacy Policy from time to time to reflect changes to the website, services, client portal features, legal requirements or business practices.
We will notify you of material changes by posting the updated Privacy Policy on this page with a new "Last updated" date and, where appropriate, by displaying a notice on the website or contacting affected clients.
Review Frequency: We review this Privacy Policy when significant changes occur and aim to keep it aligned with how the business actually operates.
Historical Versions: Previous versions may be available upon request.
This acknowledgment is for demonstration purposes only. Official consent occurs during service booking.